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How Algorithms Shape What Customers See (and What You Can Do About It)

How Algorithms Shape What Customers See (and What You Can Do About It)

Every time a customer scrolls through Facebook, Instagram, or Google, they aren’t seeing the internet as it really is. They’re seeing a version filtered, sorted, and prioritized by algorithms. These invisible systems decide which ads appear, which posts rise to the top, and which messages get ignored.

For marketers, that means your success depends not just on your creative ideas, but on how well you understand the rules of these algorithm-driven platforms. Curious how those rules tilt the playing field?

So how do these algorithms shape what customers see? And more importantly, how can you adapt your strategy so your campaigns don’t get buried?

Why Algorithms Control the Customer’s Feed

The average person scrolls through hundreds of pieces of content every day. No platform can show everything, so algorithms step in to make decisions. They look at:

  • Relevance signals (does the content match the user’s interests and behaviors?)

  • Engagement history (how likely is the user to click, comment, or share?)

  • Ad performance metrics (CTR, conversion rates, watch time, frequency, and more)

  • User experience quality (does the content keep people on the platform without annoying them?)

Under the hood, delivery also depends on how you bid and how your ad competes in the auction. If you want a quick primer on that mechanism, read Crack the Code: What You Need to Know About the Facebook Ad Auction. Understanding the auction clarifies why some ads win impressions at lower costs while others stall.

The result: two people can open the same app at the same time and see completely different things. Your ad might hit one person’s feed at the perfect moment, while another potential customer never sees it at all.

What This Means for Advertisers

If algorithms prioritize relevance and engagement, advertisers need to think differently about content and audiences. A flashy design or big budget won’t rescue an ad that feels off-target.

Facebook and Instagram weigh audience behavior heavily. If your ad reaches people who scroll past without clicking, the system assumes low quality and reduces delivery. On the other hand, a tight audience with strong intent can earn cheaper impressions and steadier reach.

If audience building feels fuzzy, brush up with Facebook Ad Targeting 101: How to Reach the Right Audience. You’ll avoid common pitfalls and send cleaner signals back to the algorithm.

Practical Steps to Work With, Not Against, Algorithms

Here are proven ways to make sure your ads and content actually get seen:

  1. Nail the audience first. Avoid shotgun targeting. Start with custom audiences (site visitors, engaged users, buyers), then expand with lookalikes. Validate interest stacks and exclusions so the model learns from high-quality signals, not noise.

  2. Engineer early engagement. The first 500–1,000 impressions matter. Launch with multiple creative variations at small budgets, identify a winner quickly, then scale. Short hooks, clear benefits, and clean visuals earn clicks that improve delivery.

  3. Respect the learning phase. Volatile edits reset learning and can throttle scale. Keep budgets, bids, and assets stable long enough for the model to converge. For concrete tactics, see How to Finish the Facebook Learning Phase Quickly.

  4. Refresh before fatigue. Even great ads decay. Watch frequency, thumb-stop rate, unique link clicks, and negative feedback. Rotate formats, angles, and offers before results slide. If you’re adapting to platform shifts and policy tweaks, Facebook Ads Targeting Updates: How To Adapt in 2025 will help you stay current.

  5. Tight feedback loops. Build a weekly ritual: review delivery diagnostics, audience overlap, first-time impression ratio, and cost by placement. Kill what doesn’t move the needle and reallocate to proven combinations of audience × creative × objective.

When these steps turn into regular habits, you stop guessing and start steering. The algorithm rewards consistency, fresh creative, and clean signals. Keep your inputs sharp, your reviews routine, and your adjustments deliberate — and your ads will earn stronger delivery at lower costs.

Why Customer Data Is Your Secret Weapon

Algorithms rely on patterns. Feed them better signals, and they’ll work in your favor. That’s why the most effective advertisers don’t just lean on platform interests. They use first-party data — people who have already shown intent by subscribing, downloading, or engaging with your brand.

High-intent lists and event-based audiences teach the model who to find next. Strong creative then compounds the effect by improving early engagement, which lowers CPMs and increases stable delivery.

Final Thoughts

Algorithms may feel like a black box, but they aren’t random. They reward relevance, engagement, and value. Align with those signals, and you’ll win more auctions at lower costs.

The takeaway is straightforward: build precise audiences, craft magnetic creative, respect the learning phase, and keep testing with discipline. When you work with the system instead of pushing against it, your campaigns don’t just get seen — they get remembered.

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