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Why Your Facebook Ads Might Be Delivering to the Wrong Devices

Why Your Facebook Ads Might Be Delivering to the Wrong Devices

When it comes to Facebook ad optimization, one of the most overlooked factors is device targeting. According to Meta’s internal data, over 98% of active users access Facebook via mobile devices, yet many advertisers unintentionally deliver ads to placements that don’t align with their audience’s behavior. This mismatch can lead to wasted spend, poor conversion rates, and misleading performance insights.

For example, if your landing page isn’t mobile-friendly, but most of your ads serve on smartphones, you could lose a significant portion of potential leads simply because the user experience falls short.

Common Reasons Ads Deliver to the Wrong Devices

Mobile holds a larger share of traffic and often commands higher CPMs than desktop—making delivery strategy essential

1. Automatic Placements Misalignment
Facebook encourages advertisers to use automatic placements, but this often results in ads being shown across devices that don’t match your campaign’s goals. While automatic placements can help reach more people, they may dilute performance when your offer is device-specific.

2. Lack of Device-Level Optimization
Many advertisers focus on audience targeting and creative testing but neglect the importance of device breakdowns. Without monitoring performance by device, you may not realize that mobile traffic outperforms desktop—or vice versa.

3. Landing Page Compatibility Issues
Even if your ad targeting is correct, sending users to a poorly optimized landing page can kill conversions. A page that loads slowly on mobile or has a complicated form can drastically lower conversion rates compared to desktop.

4. Incorrect Campaign Objective Settings
Choosing objectives like “Engagement” or “Traffic” without fine-tuning delivery may prioritize impressions over conversions, pushing ads to devices where users are less likely to take meaningful action.

How Wrong Device Delivery Impacts Performance

Stylized graph comparing conversion rates on desktop versus mobile devices

Conversion rates are typically higher on desktop than mobile—highlighting the need for device‑specific optimization

  • Lower CTRs: Ads may look less appealing or perform worse on mismatched devices.

  • Reduced Conversion Rates: Mobile users might bounce if forms or checkout pages aren’t mobile-friendly.

  • Budget Waste: Spending ad dollars on devices that don’t support your conversion journey leads to inefficient campaigns.

A study by Smart Insights found that mobile conversion rates are nearly 50% lower than desktop in e-commerce. If your ads aren’t aligned with device behavior, your return on ad spend (ROAS) will suffer.

How to Optimize Your Device Targeting

1. Break Down Performance by Device
Use Facebook Ads Manager reports to analyze CTR, CPA, and conversion rates by device. If one platform outperforms the other, consider adjusting bids or placements accordingly.

2. Customize Creative for Each Device
Square videos often work better for mobile feeds, while horizontal creatives may perform better on desktop. Testing different ad formats helps ensure the creative fits the device environment.

3. Build Mobile-First Landing Pages
Since the majority of traffic comes from smartphones, prioritize responsive design, faster load speeds, and simplified forms for mobile users.

4. Test Manual Placements
Instead of leaving everything to automatic placements, test manual settings to ensure ads run primarily on the devices and placements that matter most to your audience.

Related Reading on LeadEnforce

If you want to dive deeper into Facebook ad optimization, check out these articles on our blog:

Final Thoughts

Your Facebook ad optimization strategy should always account for device targeting. Ignoring this factor can make even the best creative and audience targeting underperform. By analyzing data, tailoring creatives, and aligning landing pages with device usage, you can eliminate wasted spend and boost campaign performance. For advertisers aiming at consistent growth, fixing device delivery issues is one of the smartest moves you can make.

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