Frequently Asked Questions

For your convenience, we have compiled answers to common questions you may find helpful in using LeadEnforce service.

What are the differences between Personal, Professional, and Premium subscriptions?

LeadEnforce offers various subscription plans that will suit you and your business. The bigger the plan, the more features you can use and audiences you can create.

 

Personal Plan is ideal for managing a small business. It has a low priority level, you can have up to 3 audiences, add up to 10 groups per audience at a time.

 

Professional is optimal plan for small business owners. It has a higher priority level, it is possible to create up to 9 audiences, add up to 25 groups per audience.

 

Premium is the best plan for Digital Marketing Agencies. This plan has the highest priority level, it is possible to create up to 15 audiences, add up to 50 groups per audience.

How can I refill my LeadEnforce balance?

To make procedure of extending or updating LeadEnforce subscription easier, you can fill up your balance via the Top-up the balance section.

To refill your balance it's necessary to enter the payment amount, the email address, and buyer's name. Choose the payment method and click Send. When refilling of your LeadEnforce balance will be completed, you'll receive a confirmation email with the details of your purchase.

How can I update/extend my LeadEnforce subscription plan?

To update or extend your subscription plan log in with your LeadEnforce credentials on leadenforce.com, proceed to Upgrade Plan, choose your new subscription plan and click Buy Plan or click the Extend plan button below the subscribed plan. Choose the payment method and click Send. When your new subscription or plan extension is completed, you'll receive a confirmation email with the details of your purchase.

Where can I find my Invoices?

You can find your invoices by clicking on account section and proceeding to the Invoices section. It is necessary to set date range and click “Show”. By clicking “Status” you can also select invoice type that you want to find: New, Paid, Unpaid, or Cancelled. 

Where can I find my payment history?

To view your payment history, click on account section and proceed to the Payments section. By clicking on transaction id you can view more details of your payment.

I have issues with my LeadEnforce subscription. What should I do?

If you experience issues with your LeadEnforce subscription, please contact our support team. To let us find a faster solution of your problem, please attach a screenshot of the payment confirmation that you received for your LeadEnforce plan purchase.

Due to your own security as a user, we cannot give out information about an account unless you contact us directly from the email address of the account in question. Therefore, please make sure to send us an email directly from the email address which you use for your LeadEnforce account and we'll be able to help you.

How can I cancel my subscription?

You can cancel your subscription any time using this link: https://leadenforce.com/dashboard/billing. The subscription remains active until the end of the paid cycle, but you will not be billed for the next one.

What is a 30 USD boost?

LeadEnforce provides a "Boost" option for people who might need just one more audience over the subscription limit. When you realize that one more audience, in excess of the already paid subscription package, would better meet your business needs, upgrade your package by the "Boost". One boost will expand your subscription package to one more active audience. This option is exclusively available for accounts with an active subscription.

Can I have an unlimited plan?

Our platform doesn't offer such a plan. But we are always ready to make up a Custom plan for you which will suit your needs.

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