Frequently Asked Questions

For your convenience, we have compiled answers to common questions you may find helpful in using LeadEnforce service.

How to rename/delete my audience?

To rename or delete your audience you need to proceed to the Audiences page, open the Sources and click on the settings button to the right of the audience. There you can find options to Rename audience and Audience URL. To Delete audience click on the red bin to the right of the audience.

I receive a message that my created audience is too small, what should I do?

If you receive a message saying "Audience is too small to be used in campaign creation", please try each of these solutions separately:

  • Wait up to 30 minutes. LeadEnforce might need additional time to gather more users.
  • Change or exclude some filters. Some of the selected filters might be incompatible with the group/page, please review “Page insights” and “Statistics” of the group or page for more information.
  • Add users from other groups or pages. You can find more users that meet your selected filters in other groups/pages and add them to existing audience.
  • Make sure that your selected group or page is big enough to create an audience.
  • Take into account that your audience should contain more than 1,000 users to be used.
I can't see the 'Page Insights' button in the group section. What can I do?

If you can't see the Page Insights button in the selected group or page section, please check if this selected group/page is a closed one. Closed Facebook groups/pages will not provide any page insights and this button will not be displayed. If the Page Insights section is not displayed in open groups or pages, please try to wait from 30 minutes to couple hours.

I haven't received any requests to share Ad account ID on the Business Manager website. What should I do?

After sending a request to share your Ad account it is necessary to wait from 2 to 5 minutes. The request will be displayed in “Settings→Requests” section on the Business Manager website. 

The request to share my Ad account ID is expired. What should I do?

You can easily send another request by clicking “Send request again” under the "Request expired" notification in the “Marketing→Facebook Ad Accounts” section on the LeadEnforce website.

What do I do if I still can't share my Ad account ID?

If you can't share your Ad account ID after sending another request, please make sure that you have copied and pasted your Ad Account ID from the Ad accounts section on the Business Manager main page, and not your personal ID. If the problem persists, please contact our support team.

Will I be able to use Leadenforce audiences if I unsubscribe?

The audiences you create on LeadEnforce are only available for use while you have an active LeadEnforce subscription.

I don't have a Business Manager. What can I do?
You can create a Business Manager on LeadEnforce. To do so, click on the "Share" button -> choose the Personal account -> Convert to Business -> Name the account -> Choose account type -> Create.
When I go to paid, does the trial audience I created still stay in my account to use?

Yes, you can choose an optimal subscription plan and keep the active audiences you have created during your trial.

Cannot share an audience as it says that Ad Account is new to Facebook Products..

Newly created Ad Accounts and Business Managers as well as old accounts which never used such features may be temporarily limited in using Facebook special opportunities. It will take some time for Facebook to make your Ad account eligible to accept and use shared custom audiences. If you faced this problem, you can contact support and we will provide you with a new trial once the issue is solved.

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