Frequently Asked Questions

For your convenience, we have compiled answers to common questions you may find helpful in using LeadEnforce service.

I can't complete my LeadEnforce subscription. What should I do?

If you are trying to subscribe for a LeadEnforce plan but you can't complete the purchase, please follow the troubleshooting guide below.

  • Make sure you don’t have a LeadEnforce subscription already. You can check this on the Payment History section of the website.
  • Make sure you have enough balance on your PayPal account.
  • Make sure that your PayPal account is not deactivated or blocked.
  • Make sure your billing information is up to date with your payment provider.
  • If the problem persists, please contact our support team.
I forgot my LeadEnforce password. What should I do?

You can easily reset your password by clicking “Forgot password?” on the login page. 

Enter your email address and click “Send Link”. We will send you an email with a link to reset your password.

What do I do if I still can't access my account?

If you can't log in after you reset your password, please make sure your LeadEnforce account is up to date, clear cache and cookies, and if the problem persists, please contact our support team

How do I change the email address/password I use for my LeadEnforce account?

You can easily manage all your account settings by clicking “Edit Personal Information” in the Profile Settings section. There you can change your email address, your password, and your profile name.

How do I close my LeadEnforce account?

To close your LeadEnforce account, please contact LeadEnforce Support. Our team will then be able to take care of it for you. 

Please note, due to security reasons we cannot close any accounts unless the account holders confirm their identity by contacting us directly using the address used for the account in question. 

How do I turn off/on email notifications?

Manage your email notifications in the Profile settings section under “E-mail notifications”. You can turn on/off receiving news, system's and projects' notifications.

Why there is an option to add phone number ?

To make your account more secure and stay in touch with our support team, you can add your mobile phone to your LeadEnforce account. Go to Profile settings and click "Edit personal information". Enter your phone number and click “Save”. You can delete or update your contacts by clicking "Edit personal information" once again.

I have issues with my LeadEnforce account. What should I do?

If you experience some other issues with your LeadEnforce account, please contact our support team. To provide best and fastest solution, please attach a screenshot depicting your problem.

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