Frequently Asked Questions

LeadEnforce's goal is to make a process of creating an audience smart, neat, and fast. LeadEnforce is the service that helps to analyze Facebook groups/pages, their members, likers and active users and create an audience using various settings and filters.

LeadEnforce targets at the audience interested exactly in your product leaving others out of the picture. LeadEnforce's settings tremendously reduce your advertising costs and ensure ROI increase.

An audience is a group of users from social networking websites that you are tracking for the purposes of showing your ads.

In comparison with traditional Facebook advertising mechanisms, LeadEnforce services have no limits. Using LeadEnforce you can advertise freely to group/page members, likers, authors of comments, or other active users. No need to be an owner, administrator or even a member of a group or page. Address your online advertising campaigns to members of any groups or pages, even small and unpopular ones the Facebook ad platform does not let to target.

You can easily sign up for a LeadEnforce account directly via leadenforce.com/register. If you already have an account, you can log in by clicking the Login button at the right upper corner of the page.

An email with a verification link will be sent to your email address as soon as you register your LeadEnforce account. When you click on the link, the confirmation page will open and you can start using the service.

You can easily request a new verification email via your account settings on leadenforce.com/dashboard/profile. When you log in with your LeadEnforce credentials, you will see the option to resend activation email.

If you still don’t receive an email from us:

• Check the spam folder in your email inbox
• Make sure that there are no typos in your email address
• Contact support

The link in the email is only valid for once and for a few hours time. If you receive an error, please remove all old verification emails you received from LeadEnforce, and request a new verification link via the account dashboard on leadenforce.com.

If you still get the error, contact support. In this case, it would also help us if you let us know what the error message says.

You can find these Profile settings, Logout and available subscriptions by clicking on the account section that displays your name and your balance in the upper-right corner of screen. The available subscriptions will be displayed in the Billing plan section.

After successful account activation, you can choose a subscription plan in the Billing plan section.

• First, choose a subscription plan that fits you.
• Enter the email address you will use to log in to your LeadEnforce account and enter the buyer's name.
• Choose a payment method and click Select. 
• When your purchase is completed, you'll receive a confirmation email with the details of your purchase, which is better to keep safe.
• Enjoy using LeadEnforce's services!

PayPal is our primary payment method.

Please contact our support team to get more information about available options.

support@leadenforce.com

If you can't find the answer to your question, a solution for your issue, or if you want to send us your feedback, please message our support team directly on leadenforce.com/dashboard/tickets. We're looking forward to hearing from you!

LeadEnforce offers various subscription plans that will suit you and your business. The bigger the plan, the more features you can use and audiences you can create.

Personal Plan is ideal for managing a small business. It has a low priority level, you can have up to 3 audiences, add up to 10 groups per audience at a time.

Professional is optimal plan for small business owners. It has a higher priority level, it is possible to create up to 9 audiences, add up to 25 groups per audience.

Premium is the best plan for Digital Marketing Agencies. This plan has the highest priority level, it is possible to create up to 15 audiences, add up to 50 groups per audience.

To update or extend your subscription plan log in with your LeadEnforce credentials on leadenforce.com, proceed to Billing Plan, choose your new subscription plan and click Subscribe. Choose the payment method and click Subscribe. When your new subscription plan is activated, you'll receive a confirmation email with the details of your purchase.

You can find your invoices by clicking on account section and proceeding to the Invoices section. It is necessary to set date range and click “Show”. By clicking “Status” you can also select invoice type that you want to find: New, Paid, Unpaid, or Cancelled. 

To view your payment history, click on account section and proceed to the Payments section. By clicking on transaction id you can view more details of your payment.

If you experience issues with your LeadEnforce subscription, please contact our support team. support@leadenforce.com

To let us find a faster solution of your problem, please attach a screenshot of the payment confirmation that you received for your LeadEnforce plan purchase.

Due to your own security as a user, we cannot give out information about an account unless you contact us directly from the email address of the account in question. Therefore, please make sure to send us an email directly from the email address which you use for your LeadEnforce account and we'll be able to help you.

You can cancel your subscription any time using this link: https://leadenforce.com/dashboard/billing. The subscription remains active until the end of the paid cycle, but you will not be billed for the next one.

LeadEnforce provides a "Boost" option for people who might need just one more audience over the subscription limit. When you realize that one more audience, in excess of the already paid subscription package, would better meet your business needs, upgrade your package by the "Boost". One boost will expand your subscription package to one more active audience. This option is exclusively available for accounts with an active subscription.

Our platform doesn't offer such a plan. But we are always ready to make up a Custom plan for you which will suit your needs.

If you are trying to subscribe for a LeadEnforce plan but you can't complete the purchase, please follow the troubleshooting guide below.

• Make sure you don’t have a LeadEnforce subscription already. You can check this on the Payment History section of the website.
• Make sure you have enough balance on your PayPal account.
• Make sure that your PayPal account is not deactivated or blocked.
• Make sure your billing information is up to date with your payment provider.
• If the problem persists, please contact our support team.

You can easily reset your password by clicking “Forgot password?” on the login page. 

Enter your email address and click “Send Link”. We will send you an email with a link to reset your password.

If you can't log in after you reset your password, please make sure your LeadEnforce account is up to date, clear cache and cookies, and if the problem persists, please contact our support team. 

You can easily manage all your account settings by clicking “Edit Personal Information” in the Profile Settings section. There you can change your email address, your password, and your profile name.

To close your LeadEnforce account, please contact LeadEnforce Support. Our team will then be able to take care of it for you. 

Please note, due to security reasons we cannot close any accounts unless the account holders confirm their identity by contacting us directly using the address used for the account in question. 

Manage your email notifications in the Profile settings section under “E-mail notifications”. You can turn on/off receiving news, system's and projects' notifications.

To make your account more secure and stay in touch with our support team, you can add your mobile phone to your LeadEnforce account. Go to Profile settings and click "Edit personal information". Enter your phone number and click “Save”. You can delete or update your contacts by clicking "Edit personal information" once again.

If you experience some other issues with your LeadEnforce account, please contact our support team. To provide best and fastest solution, please attach a screenshot depicting your problem.

To rename or delete your audience you need to proceed to the Audiences page, open the Sources and click on the settings button to the right of the audience. There you can find options to Rename audience and Audience URL. To Delete audience click on the red bin to the right of the audience.

If you receive a message saying "Audience is too small to be used in campaign creation", please try each of these solutions separately:

• Wait up to 30 minutes. LeadEnforce might need additional time to gather more users.
• Add users from other groups or pages. You can find more users that meet your selected filters in other groups/pages and add them to the existing audience.
• Make sure that your selected group or page is big enough to create an audience.
• Take into account that your audience should contain more than 1,000 users to be used.

After sending a request to share your Ad account it is necessary to wait from 2 to 5 minutes. The request will be displayed in “Settings→Requests” section on the Business Manager website. 

You can easily send another request by clicking “Send request again” under the "Request expired" notification in the “Marketing→Facebook Ad Accounts” section on the LeadEnforce website.